The retail sector is changing rapidly with offline and online changes and new available technologies. In the Future-Proof Retail project, a collaboration of more than 20 partners, retailers and students explore the question of how retailers can be ready for the future. TMO fashion business school organized HYPE labs in Delft and Rijswijk to investigate the 21st century skill of employees. For 3 weeks in April, 12 different stores tested 7 different technologies: such as NFC tags, robotic assistance, VR-glasses, and Vicar Analytics (see video impression). Vicar Analytics was installed in a large Albert Heijn supermarket in Rijswijk and two clothing stores in Delft.